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Free Tax Program

Update: 3/24/20

We apologize for the inconvenience. Due to the risk of COVID-19 and the CDC’s guidance to limit social interaction, we are closing our tax program until it is safe for people to gather again.

As we don’t know how long our tax program will be closed, we advise you to consider filing your taxes on your own, if you feel comfortable doing so. You can use the link below to find a free or low-cost option to file online. Be sure to use the link, as you’ll likely be directed to a site that charges a fee if you do an online search. Please note that both the IRS and North Carolina Department of Revenue have extended their tax filing deadlines until July 15.

Thank you for your patience and understanding.   

Update: 3/20/20

In response to local and national guidance to minimize the spread of the corona virus and to prioritize the safety of clients, staff and volunteers, OnTrack WNC's staff will be working remotely beginning Tuesday March 17th.

Because of the virus, all Free Tax preparation appointments through at least April 4th are canceled and clients are being notified. We will not be rescheduling these appointments until we have more information from the IRS and the Center for Disease Control. When it is safe for us to resume hosting clients, we will send an email announcing people can once again schedule tax appointments.

As of 3/20/20, the IRS has extended the tax filing deadline until July 15, 2020. Go here to read more.

At current, we are recommending that people complete their taxes for free by going to

January 27 through April 15, OnTrack WNC’s certified IRS-trained tax preparers will prepare simple tax returns FREE for individuals and families with 2019 household income of less than $54,000. Claim your refund and save those filing fees! You may be eligible for FREE income tax preparation. 

If you would like to schedule a tax appointment, click here to take the first step.

You may also be eligible for up to $6,557 from the Earned Income Tax Credit (EITC). Four of five eligible workers claim and get their EITC. We want to raise that number to five out of five. You earned it, "now file, claim it and get it." See if you qualify at

The FAQ below defines who needs to file a tax return and also describes tax circumstances that are too complex for us to handle as part of our Tax Program VITA site.

Do I need to file a tax return? Will it benefit me to file?

  1. You may need to file if you are:
    • Single, under 65 and your income was at least $12,200
    • Single, 65 or older and your income was at least $13,850
    • Married and filing jointly and both spouses are under 65, with total income at least $24,400
    • Head of Household, you are under 65 with total income above $18,350
  2. You must also file if:
    • You have net earnings from self-employment of at least $400
    • You or any of your dependents received advance payments of  a Premium Tax Credit through the Marketplace (You should get a record of this on a 1095-A)
  3. If you are between 25 and 64 years old and received any earned income from employment or self-employment you should file because you may be entitled to an earned income tax credit.

  4. You do not need to file if your only income is from Social Security benefits and is less than $25,000 a year ($32,000 if married and filing jointly). 

For a more thorough assessment go here.

Are my taxes too complicated for VITA?

We can help most people file their taxes – both federal and state, but there are some circumstances in which we cannot help you.  These include but are not limited to:  

  • You have rental property (even if your tenant just makes the mortgage payments for you).
  • You have income from farming.
  • Other people worked for you as employees.
  • You declared bankruptcy in 2019, or have received a form 1099-C (cancellation of debt) in connection with an earlier bankruptcy.
  • You were self-employed (i.e. you operated a business) and any of the following apply:
    • Your business had a loss in 2019
    • You have more than $25,000 in expenses
    • You need to claim the cost of using part of your home for your business. You need to claim depreciation of business assets
    • You need to deduct the cost of health insurance or a self-employment pension plan

There are a few other unusual circumstances which fall outside the scope of what we are allowed to do. If you think your return is likely to involve something unusual or complicated, please email us at to discuss it with a tax volunteer ahead of your appointment. If you don’t have access to email, you can call us at (828) 255-5166 ext.117. Please note that this is not the email address and extension for making an appointment.

SPECIAL THANKS:  Our tax site would not be possible without the amazing our sponsors Dixon Hughes Goodman, LLP and NC Association of CPAs, plus grant support from The City of Asheville Strategic Partnership Fund, Buncombe County and the United Way of Asheville and Buncombe County.  Thank you!

Do you have a simple return that you can file on your own?

MyFreeTaxes is a FREE service for taxpayers who are comfortable filling out forms online, have relatively simple returns and do not need to meet one on one.  
MyFreeTaxes offers a helpline staffed with Advanced Level IRS certified volunteers from 10A-10P Mon-Sat, plus live chat assistance during those hours, and email assistance.  

Non-discrimination Policy - OnTrack WNC Financial Education & Counseling shall not exclude anyone from receiving agency services based on his/her economic status, cultural heritage, race, color, religion, gender, sexual orientation, marital status, national origin, age, political affiliation, disability or military status.


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