Bilingual Educator

What is OnTrack WNC Financial Education & Counseling?

OnTrack WNC helps people achieve their money and housing goals so they can live their lives according to their values. We have been around since 1973 and serve 18 counties in Western North Carolina. Our values include a supportive working environment, ongoing growth and improvement, respect for our clients’ wisdom, and meaningful diversity and inclusion. We have 12 employees.

What’s new at OnTrack?

OnTrack welcomed a new Executive Director in 2023. As we prepare for our strategic planning process, we’re looking for team members who are passionate about financial wellbeing in WNC and who are ready to evolve with us as we envision the next chapter of OnTrack.

What is the position?

This is a full-time position, based out of Asheville, NC. Physical presence in the office and community is required for an average of three days per week. Some evening and Saturday hours will be required to ensure we offer educational opportunities that are convenient to all community members. You will be provided with technology (laptop, etc.) to facilitate working from home two days per week. However, working from home isn’t required.

You’ll work with community groups and partners, and individuals to deliver financial and housing class curriculum while helping OnTrack establish stronger relationships across our region of service.

Who we’re looking for:

We encourage candidates who have (or want to build) the following knowledge, skills, and abilities listed below to apply for this role:

• Experience teaching or leading group presentations or workshops for adults.
• Ability to independently manage multiple projects and deadlines simultaneously.
• Ability to engage in problem solving, team building and effective partnerships with project teams, community members, community-based organizations, local businesses, and government agencies.
• Ability to communicate in English and Spanish with people who have a variety of communication styles and cultural backgrounds; to facilitate inclusive participation in programs and activities; and to communicate cross culturally.

Although not required, you may have one or more of the following:

• Experience with online learning management systems, including content development and delivery.
• Experience delivering content to learners with diverse multiple learning styles.

Why work at OnTrack WNC?

You will be supported, learn a lot, and grow professionally while working with people who care about their jobs, their coworkers, and serving our community.

The pay rate for this role is $45,308 per year ($21.78 hourly). OnTrack also provides significant employee benefits:

• Medical insurance (employee cost is $50 per month)
• Life and Disability insurance (no cost to employee)
• 401(k) retirement plan (after one year, OnTrack WNC contribute 5% of your annual pay)
• OnTrack WNC provides approximately 14 paid holidays/year, and you’ll be eligible for 18 days of paid time off (PTO) in the first year. PTO increases with length of employment.

Job Description

Financial/Housing Educators deliver group classes to a diverse client population, discover and adapt to each client’s unique needs and challenges, and effectively support each client as they move towards greater financial wellbeing. You’ll also support community outreach efforts and provide support to other OnTrack programs. You’ll be responsible for following agency policies and procedures, managing data collection and reporting for education and outreach initiatives, and promoting continuous program enhancement.

Job Duties

Direct Responsibilities

These are the key day-to-day responsibilities for this role:

1. Group Education (75% of position)

• Create monthly schedule of in house and community-based education class sessions.
• Learn and deliver established financial curriculum on topics including credit, budgeting, savings, debt, homebuying, and goal setting.
• Enter outcome data from class surveys/evaluations.
• Update curriculum and client materials as needed.
• Obtain and renew required certifications, including HUD (Housing and Urban Development) and NFCC (National Foundation for Credit Counseling). Certification training support will be provided, and fees are paid by OnTrack.

2. Online Education Administration (10% of position)

• Manage online platforms (currently Talent LMS and eHome America).
• Complete monthly data entry for online class participation.
• Support the development of online education as it evolves with client/agency needs.

3. Outreach and Agency Representation (15% of position)

• Serve as primary liaison for community partners and agencies regarding outreach events (e.g. fairs and public presentations about OnTrack services).
• Schedule and staff outreach events including scheduling of other OnTrack staff to participate.
• Identify outreach opportunities in line with evolving and ongoing agency goals.

Organizational Responsibilities

These are overarching responsibilities for all OnTrack team members:

1. Agency Support

• Serve as an internal/external liaison, and update education and counseling staff with new and emerging content information (such as community resources, financial products, etc.)
• Support program team as needed by filling in for staff absences, supporting program roll outs, etc.

2. Expand our reach and capacity.

• Engage in the growth and development of the agency including fundraising events, campaigns, and strategies.
• Attend community events that proactively build relationships and bring OnTrack services to high- need populations and communities.

3. Participate as an active and engaged member of the staff:

• Attend Program Team meetings and staff meetings, actively participate, and provide thoughtful input. Make occasional presentations as assigned.
• Participate in group and independent projects as needed to further team or agency objectives.
• Respect and contribute to OnTrack WNC’s commitment to racial equity, diversity, and inclusion.
• Think broadly and creatively about how we can do what we do better!

4. Take ownership of work and communication.

• Learn procedures and incorporate any updates into your work.
• Share and accept ideas and feedback.
• Respectfully engage in open and honest communication with coworkers and supervisor.
• Provide timely and thoughtful responses to email, phone, and chat communications.
• Work to remain organized, manage job responsibilities efficiently, and ask for help from coworkers or supervisors when needed.
• Participate in strategic visioning and planning for the future of OnTrack.

5. Other duties as assigned.

OnTrack is committed to being a leader in inclusion and welcoming in the financial field, and our goal is to set the standard for others in the industry. We recognize that by continuing this work of introspection and dedication to inclusivity we will contribute to building a culture that supports the financial goals of everyone, regardless of their background.

OnTrack’s Diversity, Equity, & Inclusion Statement

At OnTrack, our mission is to help people achieve their financial goals through education, counseling, and support. We strive to build authentic relationships with those negatively impacted by an industry which has a history of systemic discrimination of biased policies, processes, and programs. We seek to address these inequities by intentionally educating ourselves, connecting more with these impacted communities, creating impactful programs based on their needs, and monitoring outcomes to hold ourselves accountable to continue this work.

OnTrack’s staff and board selection process aims to attract, retain, promote, and value diversity within the staff and board members. Our approach to diversity, equity, and inclusion values representation and accountability between employees, board members, community members, stakeholders, and partner organizations.

Our Diversity, Equity, and Inclusion statement reflects our history and current efforts. We intend for this statement to evolve as our organization grows.

COVID-19 Policy

Out of concern for vulnerable populations whom we serve including those who are unable to vaccinate due to health reasons and based on feedback from our staff, OnTrack WNC strongly encourages employees to be fully vaccinated against COVID-19 before interacting with clients or coworkers.

Application Instructions

Cover Letter and Resume: Cover letter must accompany the resume. In your cover letter:

1. Tell us how you heard about the position.
2. Make the connection between your job experience and what we are looking for.
3. Tell us about your commitment to communities of color, racial equity, and/or experience within the Black community in North Carolina.
4. Tell us why you are interested in the job.
5. Include names and email addresses for 3 professional references.

No phone or drop‐in inquiries please.

Submission: Email your cover letter and resume to Emily Roth at emilyr@ontrackwnc.org with a subject line of “Bilingual Educator – Your Last Name”

Timeline: We will review applications and schedule candidate interviews on a rolling basis beginning Thursday, August 8th until the position is filled. The anticipated start date for this role is early to mid-September.

We look forward to hearing from you!